Shipping & Returns

Thank you for visiting and shopping at Leaders Behind Modernity. This Shipping Policy outlines the terms and conditions regarding the delivery of physical products (when available) and digital products like the HYBRID ebook from our website.

Shipping of Physical Products

Currently, Leaders Behind Modernity primarily sells digital products. However, if physical products (e.g., books or merchandise) are offered in the future, the following shipping terms will apply:

Processing Time: All orders are processed within [1-3] business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery time depends on your location and the chosen shipping method.
International Shipping: We currently offer international shipping to select countries. Additional customs duties or taxes may apply for international shipments, which are the responsibility of the buyer.

Shipping of Digital Products (e.g., eBooks)

For digital products such as the HYBRID ebook, shipping is instantaneous and done via email or download link:

Instant Delivery: Once payment is confirmed, you will receive an email with a link to download your purchased digital product. Please ensure you provide a valid email address during checkout.
Download Issues: If you experience any issues downloading the product, contact us immediately, and we will assist you in resolving the problem.

Order Tracking

For physical products, a tracking number will be provided once your order is shipped, if applicable. Please use this tracking number to monitor your shipment.

Shipping Delays

Delays may occur due to unforeseen circumstances such as natural disasters, holidays, or courier issues. We will notify you via email if there is a significant delay in the shipment of your order.

Damaged or Lost Items

Lost Items: If your physical order does not arrive within the expected delivery timeframe, please contact us. We will work with the shipping carrier to resolve the issue.
Damaged Items: If your physical order arrives damaged, please contact us immediately with a photo of the damaged product and packaging, and we will assist you with a replacement or refund.

Return and Refund Policy

Digital Products (e.g., eBooks)

Due to the nature of digital products, we do not offer refunds or exchanges for digital downloads, including the HYBRID ebook, once the file has been accessed or downloaded. However, we are committed to ensuring your satisfaction and will address any issues as follows:

Download Issues: If you experience technical difficulties accessing or downloading your purchased digital product, please contact us immediately. We will work to resolve the issue or provide an alternative solution.
Accidental Purchases: If you accidentally purchased a digital product, contact us within 24 hours of purchase, and we will assess the situation on a case-by-case basis.

Physical Products (when applicable)

For physical products that may be offered in the future (e.g., printed books, merchandise), the following return and refund terms apply:

Return Window: You have [30] days from the date of receipt to request a return.
Eligibility for Returns: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Return Process: To initiate a return, please contact us at [Insert email address] with your order details and reason for return. We will provide instructions on how to return the item. Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

Refunds for Physical Products

Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be credited back to your original method of payment within [7-10] business days.
Partial Refunds: Partial refunds may be granted for items that are not in original condition or are damaged due to reasons not related to our error.

Exchanges (when applicable)

We only replace items if they are defective or damaged. If you need an exchange for a defective product, please contact us with details and a photo of the issue. We will provide instructions for the exchange.

Non-Refundable Items

Digital products that have been downloaded or accessed.
Physical products that are returned more than 30 days after delivery.
Items that are damaged due to misuse or not in their original condition.

If you have any questions about our Shipping Policy, feel free to contact us at:

Email: marigloroda.mga@gmail.com
Address: Iriga City, Camarines Sur, Philippines

Thank you for shopping with Leaders Behind Modernity!

Effective Date: September 2024